Wiretap Anywhere by Ambrosia Software
Hi,
I’ve got to say that I’m extremely disappointed in the way you have handled customer information as regards WireTap Anywhere. It’s been since June that you informed us that it wasn’t going to be compatible with OS X Lion - but ever since then, you’ve been conspicuously silent on the subject. For those of us who use WireTap Anywhere in our daily work and registered it despite the high cost, this is scandalous, to say the least.
Your customers, which include some of the most prolific and vocal podcasters out there, deserve to know more about what efforts you are taking to get Wiretap Anywhere to be compatible with Lion, including a transparent record of what communications you are having with Apple in order to get them to cooperate with you on this matter. I’m not asking for a refund, but right now I’m sitting with $129 worth of nothing. I expect _something_.
Best regards,
Breki Tomasson
I feel sorry for the folks over at Ambrosia Software who have their most popular software destroyed by a Mac OS X update, but they’ve handled customer communication dreadfully since then.
I got an answer from Evan Smith of Ambrosia software today and kind of feel pretty sympathetic for him. I know they’re doing their utmost, but I still can’t but help feel they should keep us updated about things, even if it’s just: “Situation the same, still working on it” every now and again:
Hello Breki,
I agree with everything you have said. Unfortunately this doesn’t change the fact that I have been given nothing more that I can share with the public in terms of development or progress. The answer remains the same for the time-being. The product has not been abandoned and the developers are still looking into solutions. I’m sorry that I have nothing more to offer at this time…
